Terms and Conditions

General
Please read carefully before placing any order as these terms and conditions will apply to all transactions with Humphreys Garden.  By using this site you are agreeing to these terms and conditions.  Nothing in these terms and conditions will be deemed to affect your statutory rights.

All references to the 'company', 'us' or 'we' will refer to Humphreys Garden. All references to the customer shall mean the person or persons purchasing or agreeing to purchase goods from the company.  All references to the Web Site shall include reference to all URL's owned by Humphreys Garden.
 
Prices
 
All prices are shown in pound sterling (£).  We aim to offer goods at reasonable and competative prices, if however due to circumstances beyond our control, we deem it necessary to alter any advertised price, we reserve the right to do so without prior notice.
 
Orders

We are pleased to accept orders by the following methods. Online transaction (PayPal), and postal orders by cheque.  All credit / debit card transactions are subject to validation checks and are authorised by the card issuer.  PayPal accept MasterCard, Visa, Delta, Switch and Solo plus many more. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and/or non-delivery of your order. We are unable to accept or process any credit/debit card orders without a valid card payment in the name of the registered cardholder.
 
Delivery

All delivery charges shown are for 3 to 5 day delivery of items in stock. NB. Some seasonal bulbs can be pre-ordered for a later dispatch that will be clearly noted at time of purchase. Due to customs restrictions when can only deliver to U.K. mainland. All delivery conditions and charges are subject to change without prior notice. Every effort is made to ensure that delivery is made within the estimated time scales and within a maximum of 10 days. All goods are subject to availability. In the event that we are unable to supply your goods within 28 days, we will inform you immediately and advise you of the expected delivery date.
 
Cancellation

Outstanding orders can be cancelled at any time. In instances where payment has already been made, an alternative or refund in full for the item(s) concerned will be given. In the event of any goods delivered by us being damaged in transit, or failure to match the items ordered by you, then such details must be notified by you to us within seven working days of receipt. If we receive no such notification the customer will be deemed to have accepted the items as satisfactory. We cannot be held liable for any consequential loss caused by late delivery or failure to deliver by the company's appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.
 
Returns and Exchanges

An invoice marked paid will be dispatched to you for all purchases. This is your proof of payment and also your guarantee. If you wish to return an item for exchange or you have decided not to keep it, please contact us within 7 days of receipt of item. Returned items must be accompanied by a copy of your paid invoice and be accompanied by original packaging. Customers should arrange their own return courier. After we have established that the item is unused and undamaged, you will be refunded the entire sales price excluding original cost of delivery, and if applicable, the cost of return service. All goods must be complete with original packaging. If you are in any doubt, please contact us.
 
Products

Bulbs are sold in packs of varying prices and quantities particular to the variety.
 
Guarantee

All bulbs offered are guaranteed to arrive in good healthy condition. Due to the perishable nature of our product we can only offer a refund for unwanted goods for seven days after receipt. In the event of a claim, please return the bulbs with a copy of the original invoice to
Humphrey Garden
Beaute Lodge
Beaute Lane
Shatterling
Canterbury Kent
CT3 1JP

Please clearly identify the problem with the bulbs. All bulbs must be returned in a clean, dry condition.
 
INSURANCE

Force Majeure.  We will not be liable for non-performances of our obligations caused or resulting from industrial disputes or any other circumstances beyond the reasonable control of the company such as act of God, riots, civil commotion, flood, fire and legislation. If by reason of such circumstances it shall become impossible within a reasonable time for the company to wholly or partly supply the items ordered then the customer's liability will be limited to the value of the items already supplied together with any associated delivery charges.
 
Content

Any information displayed on our web site(s) or other printed matter by the company is not regarded to be authoritative or certified as the best practice and is only considered to be useful supplementary advice to other certified codes of practice. All information on our web site is updated regularly.
 
Pricing and Print Errors

Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
 
Ownership of Goods

All items supplied to the customer remain the property of Humphreys Garden until final payment of all sums owing in respect of those goods has been received in full by us.
 
Complaints

Any complaint can be communicated directly to Humphreys Garden. We will endeavor to deal with your complaint within five working days of receipt. In the event where we cannot resolve your complaint immediately we will advise a likely time scale to you and keep you informed of any investigations.
 

If you are currently receiving information from us and would prefer not to, please email us at sales@humphreysgarden.com with "No further mailings" in the subject box. Please provide your invoice number and postcode.
 
Contact Detail

Humphreys Garden
Beaute Lodge
Beaute Lane
Shatterling
Canterbury
CT3 1JP
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